Customer support

Terms of sale

These terms apply to online orders placed directly with FCi Faucets Canada Inc.. By placing an order, you confirm that the order information is accurate and agree to these terms. Separate written terms may apply to a contractor quotation, project order or negotiated sale.

Effective date: September 6, 2026

Ontario online orders

Online checkout is available only for delivery to an Ontario address and for no more than 5 physical items in one order. Standard shipping is $34.95 CAD per physical item. Contact FCi for a quote for larger orders or delivery outside Ontario.

Prices, taxes and payment

Prices and shipping charges are in Canadian dollars and exclude applicable tax. Stripe calculates applicable GST/HST on products and shipping, displays the final total and securely collects payment. Do not send payment-card details to FCi by email or through an inquiry form.

Order review and acceptance

FCi manually reviews each paid order, including its product configuration, availability and delivery details, before releasing it for fulfillment. A Stripe payment confirmation is not a shipment confirmation. FCi may decline or place an order on hold if a product is unavailable, information is incomplete, a pricing or configuration error is identified, the final delivery address is outside Ontario, or fraud or misuse is reasonably suspected.

FCi accepts an order when this manual review is complete and the order is released for fulfillment. The delivery deadline begins when payment is confirmed, not when that later review finishes. FCi uses a trackable parcel courier selected by FCi and delivers within 30 calendar days after payment is confirmed. If that timing cannot be met, FCi will ask you to agree in writing to a later date; without that agreement, FCi will cancel the order and promptly initiate a full refund.

If FCi cannot accept or fulfill a paid order, FCi will cancel it and promptly initiate a full refund to the original payment method.

Shipping and delivery

You are responsible for providing a complete and accurate Ontario shipping address. FCi will contact you if clarification is required before accepting the order. Carrier tracking and any more specific delivery estimate will be provided when available. Contact FCi promptly if an order arrives damaged, incomplete or different from what was ordered, and keep the product and packaging available for review.

Changes and cancellations

Contact FCi promptly if you need to change or cancel an order. FCi will accept a cancellation before production, preparation or shipment begins. After that point, standard catalogue items are handled under the return terms below, while custom and special-order items are subject to the separate rule in the next section.

Standard catalogue returns

You may request a return within 30 days after delivery of a standard catalogue item. The product must be unused, uninstalled, complete and in its original packaging. Proof of purchase is required. Contact FCi before sending anything back so the team can confirm eligibility and provide return instructions. FCi does not charge a restocking fee for an eligible standard-item return.

You are responsible for return-shipping costs, and original shipping charges are not refundable, unless the return results from an FCi error, a defective or damaged product, or a right provided by applicable law. Keep the carrier receipt and tracking information until the return is resolved.

Configured, custom and special-order products

Catalogue products ordered with the standard finish, power and warranty options shown on this website remain standard catalogue items for the return policy above. A one-off housing design or any product clearly identified as custom or special-order before payment cannot be cancelled or returned after FCi begins production or preparation, except for an FCi error, defect, damage, warranty coverage or a right provided by applicable law.

Refunds

FCi inspects returned products and confirms whether a refund is approved. An approved refund is promptly initiated to the original payment method. Stripe, the card issuer or the bank may require additional time to post it. Contact FCi before attempting a second payment or disputing a payment whose status is unclear.

Warranty, privacy and legal rights

Product faults and warranty claims are governed by the applicable limited warranty. The privacy policy explains how FCi and its service providers handle information. Nothing in these terms excludes, restricts or replaces a right or remedy that cannot lawfully be excluded or restricted.

Governing law and contact

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, subject to any mandatory law that applies to you. FCi may update these terms for future orders by publishing a new effective date. The terms in effect when you place an order apply to that order.

For orders, cancellations, returns or refunds, email sales@faucetscanadainc.com or call 1-866-279-8369.